AGEBACK Return & Refund Policy

Last updated: October 12, 2026

30-Day Money-Back Guarantee

At AGEBACK, we stand behind the quality of our wellness products. That is why we offer a 30-Day Money-Back Guarantee under the terms outlined below.

By completing a purchase on our website, you acknowledge and agree to this Return & Refund Policy in full, including all eligibility requirements and limitations.

1. Eligibility for Refunds

To be eligible for a refund, all the following conditions must be met:

• Refund requests must be submitted within thirty (30) days of the confirmed delivery date.

• Requests made more than thirty (30) days after the confirmed delivery date are not eligible and will not be approved.

• Shipping and handling fees are non-refundable under all circumstances, except where required by applicable law.

• Items must be returned unused and unopened, in their original packaging.

• Return shipping costs are the customer’s responsibility unless the item received was defective, damaged, or incorrect.

Refund eligibility is strictly limited to the thirty (30)-day period following the confirmed delivery date. Any request submitted outside this period will not be eligible for a refund, except where required by applicable law.

2. Non-Eligible Refund Requests

The following are not eligible for refunds:

• Refund requests submitted outside the 30-day guarantee period.

• Subscription renewals or recurring charges processed after the 30-day period following the original delivery.

• Orders that have already been processed or fulfilled once the applicable refund period has passed.

• Requests made outside the terms of this Return & Refund Policy.

Carrier delivery confirmation may be used, together with other available shipping information, to determine the beginning of the applicable 30-day refund period.

3. Subscriptions & Recurring Orders

3.1 Subscription Refund Eligibility

If your order includes a subscription, the 30-Day Money-Back Guarantee applies only to your first shipment.

It is the customer’s responsibility to manage, modify, pause, or cancel the subscription before the next renewal date.

Subscription renewals processed after the initial 30-day guarantee period are generally not eligible for refunds unless otherwise required by applicable law.

Failure to cancel a subscription before the renewal billing date does not automatically qualify the customer for a refund.

3.2 Automatic Renewal

Your subscription will automatically renew unless you cancel it. Your selected payment method will be charged at the billing interval you chose during checkout—generally every 30 days or according to your selected delivery schedule.

By placing your initial order and affirmatively agreeing to the subscription terms presented during checkout, you expressly agree to these automatic-renewal terms.

3.3 Subscription Cancellation

You may cancel your subscription at any time.

To avoid your next recurring charge, cancellation must be completed at least twenty-four (24) hours before your next scheduled billing date.

To cancel your subscription, contact us at:

Email: support@ageback.com

You may also cancel through your customer account portal, where available.

Unless otherwise required by law, cancellations become effective for future billing cycles. Charges that have already been successfully processed before cancellation may not be refundable.

3.4 Billing Information

You are responsible for providing accurate, complete, and current billing information.

You agree to promptly update any changes to your billing details, payment method, email address, shipping address, or other account information through your customer account or by contacting:

Email: support@ageback.com

4. Defective, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at support@ageback.com within forty-eight (48) hours of delivery.

Please provide:

• Your order number.

• A description of the problem.

• Supporting photographs of the product and packaging.

You do not need to return the damaged, defective, or incorrect item unless requested by us.

We will send a replacement at no additional cost or issue a full refund, at our discretion and subject to applicable law.

This remedy is available in addition to, and does not affect, your eligibility under the 30-Day Money-Back Guarantee.

5. Order Cancellations

You may request cancellation of a one-time order within two (2) hours of purchase by contacting support@ageback.com.

Once an order has been processed or shipped, it cannot be cancelled. If your order has already shipped, the standard 30-Day Money-Back Guarantee will apply.

A $2.00 administrative processing fee may apply to order cancellations to cover payment-processing and administrative costs, except where prohibited by applicable law.

6. How to Request a Refund

To submit a refund request within the eligible 30-day period:

1. Email support@ageback.com with your order number and the reason for your request.

2. Our team will review your request and respond within three (3) business days.

3. If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or card provider.

4. A confirmation email will be sent once your refund has been processed.

Once your return is approved, ship the item using a reliable carrier with tracking to the return address provided in your Return Authorization. Package the item securely in its original packaging.

Do not send returns to our business address unless specifically instructed to do so in your Return Authorization.

Refunds will generally be processed within ten (10) business days after the returned item has been received and inspected. Bank or card-provider posting times may vary.

7. Lost or Undelivered Packages

If your package does not arrive within the estimated delivery period, please contact support@ageback.com so that we can initiate a carrier investigation.

Eligibility for a replacement or refund for a lost shipment will be determined after the carrier investigation has been completed. Eligibility remains subject to the applicable 30-day refund period and applicable law.

AGEBACK is not responsible for packages that are lost, delayed, or delivered incorrectly because of inaccurate or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

8. Shipping Costs

Shipping and handling charges are non-refundable, except where required by applicable law.

Return shipping costs are the customer’s responsibility unless the item received was defective, damaged, or incorrect. In such cases, AGEBACK will cover the applicable return shipping costs.

9. Policy Amendments

Ageback LLC reserves the right to update or modify this Return & Refund Policy periodically.

Any changes become effective upon publication on our website, subject to applicable law.

Changes will not retroactively reduce rights applicable to purchases already completed where prohibited by law.

10. Acknowledgment of Policy

By placing an order with AGEBACK, you acknowledge that you have read, understood, and agreed to the terms of this Return & Refund Policy, including all eligibility requirements, limitations, and exclusions, subject to any rights that cannot be waived under applicable law.

Contact Information

For all return and refund inquiries, please contact:

AGEBACK
Operated by Ageback LLC

2828 N Clark St
3rd Floor
Chicago, IL 60657
United States

Email: support@ageback.com
Phone: +1 563-785-2836
Website: age-back.com