Contact Us

We’re here to support you throughout your health and wellness journey.

Whether you have questions about your order, our products, product ingredients, shipping, subscriptions, or our 30-Day Money-Back Guarantee, our customer-support team is ready to assist you.

Email Support

For all inquiries, please contact:

Email: support@ageback.com

We aim to respond to general inquiries within one (1) business day. Return and refund requests may require up to three (3) business days for review, as explained in our Return & Refund Policy.

Customer-Support Hours

Monday–Friday
9:00 a.m.–5:00 p.m. Eastern Time (ET)

Messages received outside our support hours, on weekends, or on U.S. holidays will be answered on the next business day.

Order Questions

To help us assist you as quickly as possible, please include:

• Your full name.

• Your order number.

• The email address used to place the order.

• A brief description of your question or concern.

Please do not send complete payment-card numbers or other sensitive financial information by email.

Returns and Refunds

Before requesting a return or refund, please review our complete Return & Refund Policy, including its eligibility requirements, deadlines, limitations, and exclusions.

If your order qualifies, our customer-support team will guide you through the return, replacement, or refund process.

Do not return a product to our business address unless our customer-support team specifically instructs you to do so in a Return Authorization.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us at support@ageback.com within forty-eight (48) hours of delivery.

Please include:

• Your order number.

• A description of the issue.

• Photographs of the product and its packaging.

You do not need to return the affected product unless requested by us.

Shipping and Tracking

If your tracking information has not updated or your package appears delayed:

• Carrier tracking information may take up to forty-eight (48) hours to update after shipment.

• International tracking may not update while a package is in customs or moving between countries or carrier networks.

• If your package has not shown any movement for more than ten (10) business days, contact us so that we can initiate or assist with a carrier investigation.

Please review our complete Shipping Policy for additional information about tracking, delivery, lost packages, address errors, and international shipments.

Subscription Assistance

For assistance managing, modifying, pausing, or cancelling a subscription, contact support@ageback.com or use your customer account portal, where available.

To avoid your next recurring charge, cancellation must be completed at least twenty-four (24) hours before your next scheduled billing date.

Product Questions

If you have questions about product ingredients, usage directions, or selecting a suitable product, our team can provide general product information.

Our customer-support team does not provide medical advice. For questions about a medical condition, treatment, allergy, medication, pregnancy, or other specific health concern, consult a qualified healthcare professional before using a new health or wellness product.

Business Information

AGEBACK
Operated by Ageback LLC

2828 N Clark St
3rd Floor
Chicago, IL 60657
United States

Email: support@ageback.com
Phone: +1 563-785-2836
Website: age-back.com

We’re Here for You

At AGEBACK, we are committed to providing premium wellness products supported by responsive customer service.

If you need assistance before or after your purchase, please contact us by email or phone during our customer-support hours.